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Pottery with purpose 20% of proceeds are donated to equine rescue

cowdog studio | unique handmade pottery

Shipping Policy

Shipping Policy - 

Last Updated: 05/25/2024

 

General Information

 

Thank you for shopping at Cowdog Studio. We are committed to delivering your orders promptly and efficiently. Please read our shipping policy below for details on how we handle shipping and delivery.

 

Processing Time

 

- All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email.

- You will receive another notification when your order has shipped.

- Please note that custom or made-to-order items may have longer processing times, which will be specified on the product page.

 

Shipping Rates and Delivery Estimates

 

- Domestic Shipping: Shipping is calculated by weight. You will see your total at checkout. 

 

Estimated delivery times:

- **Domestic:**

 - Standard Shipping: [5-10] business days

 - Expedited Shipping: [2-3] business days (email if you need your order expedited)

 

We use the following carriers to deliver our orders:

- USPS

- UPS

- FEDEX

 

Order Tracking

 

Once your order has shipped, you will receive an email notification with a tracking number. You can track your order using the link provided in the email.

 

Damaged or Lost Orders

 

- We take great care in packaging our pottery to ensure it arrives safely. However, if your order arrives damaged, please contact us immediately at hello@cowdogstudio.shop with your order number and a photo of the item’s condition. We will arrange for a replacement or refund.

- If your order is lost in transit, please contact us at hello@cowdogstudio.shop so we can investigate and resolve the issue.

 

Returns and Exchanges

 

For information about returns and exchanges, please see our Return Policy

 

Contact Us

 

If you have any questions about our shipping policy, please contact us at:

- Email: hello@cowdogstudio.shop

- Phone: (435)640-8715

- Address: 715 Sage Lane Kamas, Utah 84036

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