Refund Policy
Refund Policy -
At COWDOG // STUDIO, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, please review our refund policy below.
1. Returns
- Eligibility: Items must be unused, in the same condition as when you received them, and in the original packaging.
- Timeframe: You have 30 days from the date of purchase to initiate a return.
- Process: To start a return, please contact us at your hello@cowdogstudio.shop with your order number and reason for return. We will provide you with instructions on how to send your item back to us. Customer is responsible for shipping expenses.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a 5-7 business days.
- Partial Refunds: Only partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@cowdogstudio.shop
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
- Custom Orders: Custom or personalized items are non-returnable unless they arrive damaged or defective.
- Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@cowdogstudio.shop with details of the product and the defect. We will provide instructions on how to proceed.
7. Contact Us
For any questions regarding returns or refunds, please contact us at:
COWDOG // STUDIO
715 Sage Lane Kamas, Utah 84036
(435)640-8715